Reservation Policy – To secure a reservation at Kingvale Lodge, you need to provide us with your valid VISA or MasterCard account number along with the three-digit V-Code printed in the signature panel on the back of the card. Based on our published Rental Rates and applicable taxes, the amount of your Estimated Cost of Occupancy will be charged to the card securing your reservation. You will then receive, via email or fax, another link to the current Kingvale Lodge Rental Policies, your arrival and departure dates, directions, your confirmation number, the specific rental unit number and your Private Entry Key Code. There is no formal check-in at the Kingvale Lodge. The rental unit is available for your occupancy after 3:00 PM on the day of your arrival. Your Private Entry Key Code is activated at 3:00 PM on the day of your arrival. Check-out time is 10:00 AM on the scheduled day of your departure unless other arrangements have been made. If you have registered for our Special Late Check-Out for weekend guests staying a Friday and Saturday night, you may depart as late as 6:00 PM on the Sunday evening following your minimum two night stay. Otherwise, your Private Entry Key Code will expire at 10:00 AM on your departure date. Kingvale Lodge reserves the right to cancel all or part of your reservation for any reason, with all fees refunded on a daily pro-rated basis.

Cancellation Policy – There are no refunds or rescheduling options afforded for cancellations or changes to your reservation made within 3 days of your arrival. You must call by 3:00 PM, three days before your scheduled arrival date to cancel or reschedule your reservation. If you cancel your reservation you will be charged a $50 per night, per room, cancellation fee. In lieu of being charged the $50 per night, per room, cancellation fee, you have the option to reschedule for an alternative date. You may reschedule one time only. If you cancel a reservation, you will be refunded the amount previously charged to your credit card less the $50.00 per night cancellation fee for each unit you have reserved. Weather is unpredictable and beyond the control of the Kingvale Lodge. If you are concerned about conditions, you may call us for an update prior to arrival, cancel or reschedule at least 3 days before your scheduled arrival. We do not allow refunds due to inclement weather or for any unused portion of your stay should you decide to depart early.

Pet Policy – No pets are allowed in or around the Kingvale Lodge. Violation of this policy will result in the cancellation of your Private Entry Key Code and an additional charge of $200.00 per night of occupancy.

Damage Policy – The Kingvale Lodge requires a VISA or MasterCard to secure your reservation. In the event there is any damage to the Lodge property, the unit or its furnishings, your credit card will be charged for the cost of repair or replacement of the items. Each of our units are furnished with an inventory of items including furniture, pictures, appliances, linens, cookware and tableware. Guests are responsible for the return of all items in good condition at the end of their stay. Advise us of any damages or breakage.

Maximum Occupancy Policy – The stated maximum occupancy of each unit must be observed and maintained through the duration of your stay. If you exceed the stated maximum occupancy of your unit, the result will be an additional charge to your card of $25.00 per additional person, per night of occupancy.

Housekeeping Service Policy – There is a Kingvale Lodge Arrival & Departure Checklist displayed in each unit. On your departure set the thermostat to the stated temperature, close all windows and unplug the boot dryers, toaster and coffee maker. Guests are responsible for the proper cleaning and storage of dishes, silverware and cookware, and the removal of all items from the refrigerator. In the event it's necessary for housekeeping to perform this service after your departure, an appropriate fee ($15 minimum) will be charged to your credit card. Our housekeepers appreciate your attention to the condition the units are left in on your departure.

Snow Removal – One thing we have a lot of is snow! Snow removal is a big job during storms. We contract for snow removal with a local snow removal contractor. Please be prepared to move your vehicle into a cleared area so the entire parking lot can be cleared.

Dangerous Winter Conditions – Winter conditions are inherently dangerous due to snow accumulation, wind and temperature changes. Parking lots, walkways and stairs can be slippery. Watch your step and use winter footwear when walking outside. Always be aware of accumulating snow and watch for snow and ice shedding from roofs, particularly during periods of snowfall.

Supplies – Linens for the maximum number of occupants per unit, a roll of paper towel in the kitchen, dish soap, bar soap, conditioning shampoo, and 3 rolls of toilet paper in each bathroom are provided for your arrival. Keys to the laundry room and private storage lockers are in the closet of your unit. Please safeguard the keys. There will be a charge for a missing key as we will have to replace and re-key locks.

Linen Packages – Sheets, blankets and towels are provided at the time of your arrival. Depending on the length of your stay, you may wish to purchase additional linen packages at a cost of $25.00 per package for the maximum stated occupancy of your unit. Please request additional linen packages when making your reservation. For your convenience, we do have a high capacity washer/dryer for your use, free of charge.